❓ Frequently Asked Questions (FAQ)

📦 When will I receive my order?
Within an average of 5 to 12 business days , depending on your location. You will always receive a track & trace.

🔁 Can I change or cancel my order?
Unfortunately, cancellation is no longer possible after processing.

💸 Do I really get free shipping?
Yes, 100%! For all our products you pay no shipping costs.

📤 How does returning work?
Send us a message on Instagram @aurawellbeauty and we will guide you personally.

💄 Can I return makeup or lingerie?
No, for hygienic reasons, opened or intimate products cannot be returned.